GradGuard Support



Canceling your renters insurance policy through your online account

Updated 3 months ago | Frequently Asked Questions

Here is a step by step guide to cancel your renters insurance policy online:


Step 1. Log in to your GradGuard account at

Step 2. From the home page, select the renters insurance policy that you wish to cancel.

Step 3. Scroll down to the bottom of your policy information page and click "Cancel Policy."


Screenshot of policy information including address and contact information, and option to cancel or pause policy

Step 4. Select the date that you wish the coverage to cancel. Remember, you can only cancel a policy for today's date or a date in the future. GradGuard does not honor backdated refunds and cancellations*.

Step 5. Select the reason you are canceling your policy from the drop-down menu and click "Confirm."

Screenshot of policy cancellation screen, including policy number, selection of move out date and cancellation reason

Step 6: Review the summary of cancellation information. Once you are sure everything is correct and you want to set your coverage to terminate, you MUST click "Confirm Cancel" to finalize the cancellation of your policy.

Screenshot of policy cancellation confirmation

Step 7. Once your policy has been cancelled, you will receive an email confirmation summarizing the cancellation of your policy. If you do not receive this email, please contact us so we can be sure you receive it!


*Note that partial month refunds are not available. Because our policy covers worldwide personal property coverage, we do not honor backdated cancellations or refunds. Upon purchasing a policy, it is required that the purchaser agrees to terms and conditions and an understanding of the payment schedule. As GradGuard is a separate entity than the university, we are not notified when a student moves out of a residence or withdraws from the university. It is the responsibility of the insured or account holder to cancel a policy when coverage is no longer needed. Cancellation must be requested by the account holder or the insured. 


Having trouble canceling online? Click here to submit a contact us form with the name of the student, date of birth, and university and an agent will assist you.




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