Here you'll find answers to some of the most commonly asked questions about tuition insurance. Don't see what you're looking for? Contact our tuition insurance advisers at 1-888-427-5045.
Why do I need tuition insurance?
Just as you purchase insurance to protect your home and car, tuition insurance allows you to protect the investment you make in higher education for yourself or your student. Tuition insurance can reimburse you for non-refundable tuition, fees, and room and board costs (up to the amount of your policy limits) should you or your student have to withdraw from school for a covered reason.
What does tuition insurance cover?
Tuition insurance can reimburse you for up to 100 percent of tuition costs, as well as fees, room, and board. The GradGuard Tuition Protection Plan by Allianz Global Assistance also includes Student Life Assistance benefits.
When is the best time to purchase tuition insurance?
You must purchase the policy prior to the first day of classes for each semester.
If I want to increase my limits, do I have to buy more coverage prior to the first day of classes?
Yes, a student needs to purchase any additional coverage prior to the first day of classes. You may cancel your existing coverage and re-enroll with higher limits prior to the first day of classes, if you wish to increase your coverage. Coverage options may vary by school.
Won't the school reimburse my tuition payments if my student must withdraw?
Not necessarily. Tuition refund policies vary by school, but typically a school will only provide a partial refund for withdrawal after classes have begun, and will provide no reimbursement after a certain date.
What is included in non-refundable costs?
Non-refundable costs can include tuition, fees, room and board costs that are not refunded by the school.
How long does the policy last?
The policy begins on the first day of classes and covers the academic term. Multiple terms can be purchased. Specialty terms, like J-Terms, may be covered dependent on your school's program.
How are the policy limits defined?
The option to purchase up to $75,000 of coverage per term is available. The policy limit is the amount of coverage you purchased for a single term and is listed on your Certificate of Coverage.
Am I covered while studying abroad?
Students studying abroad who pay their tuition and fees to their home school, not the study abroad program, can be covered.
If I purchase tuition insurance, will I be reimbursed if my student withdraws from college?
Yes, Allianz Global Assistance provides reimbursement if the covered student needs to leave school because of a covered chronic medical or psychological condition as long as the student was medically able to attend school and did not have any symptoms of the condition on the policy purchase date.
Is my tuition refund paid directly to me?
Once a claim is approved, payment is made directly to the policyholder. The policyholder is the individual who purchased the insurance.
Is a student eligible for tuition insurance if he or she is paying for college with student loans or financial aid?
Yes. Students who pay for all or part of their tuition using a student loan are still eligible for tuition insurance and for a refund of their tuition. If the student is still responsible for paying back the student loan after they withdraw, then GradGuard Tuition Protection Plan by Allianz Global Assistance may refund that amount minus any refunds given by the school. The same applies for any financial aid. However, tuition reimbursement insurance only reimburses expenses paid out of pocket, not grants or scholarships paid directly to the school.
What is Student Life Assistance?
Student Life Assistance is included with all tuition insurance products from Allianz Global Assistance. This is a free service that provides 24-hour assistance to students and their parents in emergency situations. For example, Student Life Assistance staff can help families travel to see their hospitalized student, assist in arranging to transport a student home after receiving medical care, or arrange for a sick or injured student's car to be driven back to their home.
How do I file a claim?
Please call 1-888-427-5045 to begin the claim process. Once you have filed your claim, you will receive a confirmation email as well as required documentation.
How do I check the status of a claim I've filed?
Call 1-888-427-5045 to check the status of your claim.
How long will it take for my claim to be processed?
We begin to process your claim once we receive your claim form and all supporting documentation. Please allow up to 10 business days for us to complete this process.
How do I submit my claim documents?
Please mail, fax or email your documentation to:
Allianz Global Assistance
Attn: Tuition Claims Dept.
P.O. Box 72031
Richmond, VA 23255-2031
Fax: (804) 673-1469
Email: claimsinquiry@allianzassistance.com
Phone: 1-888-427-5045
How do I get the required forms or another copy of my policy documents?
Call 1-866-724-4384 to request forms or an additional copy of your policy documents.
How do I cancel my plan?
Since your satisfaction is our priority, we are pleased to give you the opportunity to review your plan. If you are not completely satisfied for any reason, you may cancel your plan at any time and receive a refund of any unearned premium. Please note that this refund is only available if a claim has not been initiated.
Please call us at: 877-794-6603 or email us at customerservice@gradguard.com for cancelation inquiries.
Are pre-existing conditions covered?
Yes, Allianz Global Assistance provides reimbursement if the covered student needs to leave school because of a covered chronic medical or psychological condition as long as the student was medically able to attend school and did not have any symptoms of the condition on the policy purchase date.
Who provides the insurance for these plans?
Insurance coverage is underwritten by Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 107 series. Allianz Global Assistance is a brand of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.
What is the cancelation policy?
Policies may be canceled and refunded in full prior to the first day of classes. For cancelation inquiries please give us a call or email us at tuition@allianzassistance.com.
Coverage For Pre-Existing Conditions*
Flexible Coverage Up To $40,000 per term*
24/7/365 Emergency Assistance in Every Plan
Tuition
Room and Board
Other Fees
